CLIENT COACHING POLICY &
SERVICE GUIDELINES
CLIENT COACHING POLICY & SERVICE GUIDELINES
EVO Exercise Science (Pty) Ltd
Version 1.3
Effective Date: 6 June 2026
james@evoexsci.com | megan@evoexsci.com
Table of Contents
1. DEFINITIONS
2. WELCOME MESSAGE
3. COACHING PHILOSOPHY & VALUES
4. PACKAGE DETAILS
5. COMMUNICATION GUIDELINES
6. TRAINING PLAN ADJUSTMENTS
7. CHECK-INS & ACCOUNTABILITY
8. NUTRITION SUPPORT GUIDELINES
9. PERFORMANCE TESTING & DATA ANALYSIS
10. RACE SUPPORT
11. PAYMENT, BILLING & CANCELLATION POLICIES
12. CLIENT RESPONSIBILITIES
13. COACH RESPONSIBILITIES
14. BOUNDARIES & RESPECT POLICY
15. HEALTH & MEDICAL DISCLAIMER
16. WAIVER, RELEASE OF LIABILITY, AND PAYMENT AGREEMENT
1. DEFINITIONS
Refers to the business operated by James Allan, including all coaching, consulting, and performance-related services delivered under the EVO brand.
Refers to James Allan or any qualified professional contracted, employed, or authorised by EVO to design training programmes, provide guidance, or deliver performance-related services.
The individual receiving coaching, consulting, or performance services from EVO.
All activities provided by EVO, including training programme design, consultation, performance analysis, communication, feedback, assessments, education, and ongoing support.
A structured exercise prescription delivered via TrainingPeaks or other agreed platforms, outlining daily or weekly training tasks.
A third-party online training software platform used to deliver training plans, collect data, and monitor athlete progress.
Any service, communication, or request that begins only once the client contacts the coach.
Performance assessments conducted outside a laboratory environment, typically including time trials, maximal efforts, or fitness markers measured during regular training.
Performance or physiological assessments conducted by an external facility or third-party provider not operated by EVO.
The expected time within which EVO will reply to messages, excluding Sundays and South African public holidays.
The official business hours during which EVO provides communication, feedback, and training adjustments.
A structured training block of approximately 8–10 weeks designed to achieve specific physiological or performance outcomes.
Changes or modifications to the training plan made within the same training week based on client updates or performance data.
A structured communication session, via WhatsApp, phone, or other platform, used to review progress, address challenges, and plan the upcoming training period.
Self-reported metrics submitted through forms or digital platforms, including fatigue, stress, sleep, soreness, mood, and readiness to train.
Non-medical support provided during a competition, including strategy guidance, pacing advice, and on-site help where applicable.
Performance recommendations and tactical guidance provided for training sessions or competitions. Outcomes are not guaranteed.
A temporary halt in programme delivery due to late payment, policy violation, or unresponsiveness from the client.
A complete discontinuation of coaching services and the agreement, initiated by either EVO or the client, subject to notice requirements.
The monthly schedule on which payments are due, determined by the date of the initial payment.
A full calendar month of notice required to terminate services (e.g., notice given on 10 May becomes effective 30 June).
A refund calculated proportionally based on the portion of services not yet delivered at the time of cancellation, applicable only under approved circumstances.
Refers to EVO’s obligations under the Protection of Personal Information Act (South Africa) to protect client data, collect information responsibly, and ensure privacy and confidentiality.
A failure to exercise reasonable care, resulting in unintentional oversight or error.
A severe or reckless disregard for safety or responsibility, exceeding ordinary negligence.
Written confirmation from a licensed healthcare professional stating that the client is medically fit to participate in physical training.
Any costs not included in the coaching fee, such as laboratory testing, facility rentals, equipment purchases, or travel costs.
Services delivered by external providers not affiliated with EVO, including laboratories, consultants, facilities, and digital platforms.
A communication regarding injury, illness, race-week issues, or any circumstance impacting immediate training needs.
Objective or subjective data including heart rate, power, pace, session RPE, wellness scores, training load, and related indicators.
Any equipment used to record or upload training data, including GPS watches, bike computers, HR monitors, power meters, or sensors.
All physical tools, gear, or devices used by the client during training or assessment. EVO is not responsible for equipment failure or misuse.
Means any Client who is not a South African Resident and whose principal place of residence and primary consumption or use of the Services is outside the Republic of South Africa.
Means the country in which the Client is ordinarily resident, as declared by the Client (or Parent/Legal Guardian where the Athlete is under 18 years of age) at onboarding and as may be verified by EVO.
Means a Client who is ordinarily resident in the Republic of South Africa and whose principal place of residence and primary consumption or use of the Services is within the Republic of South Africa.
Means the mandatory declaration completed by the Client (or Parent/Legal Guardian where applicable) at onboarding confirming the Client’s country of residence and that the Services will be primarily used and consumed in that country.
2. WELCOME MESSAGE
Welcome to EVO Exercise Science. We are excited to support your athletic journey and honoured that you have placed your trust in our expertise.
This document is designed to provide clarity, transparency, and consistent communication throughout your coaching experience. It explains your coaching package, how we work, and how we can collaborate effectively to optimise your training and performance.
At EVO, our foundation is science-driven performance coaching. We apply the latest principles of exercise science to help athletes train smarter, perform better, and reach their competitive potential. Whether preparing for a race, building season-long performance, or elevating physical capabilities, our approach is grounded in evidence, precision, and professional expertise.
Through our integrated model, you gain access to a team that understands training load, recovery, performance metrics, biomechanics, and athlete support at a high scientific standard. We deliver professional-grade support typically reserved for elite environments, in an accessible, personalised, and practical way.
This document sets clear expectations and boundaries to ensure a structured, respectful, and effective coaching partnership.
Welcome to EVO, where science elevates your performance.
3. COACHING PHILOSOPHY & VALUES
At EVO Exercise Science, coaching is personal, intentional, and grounded in science. We do not provide generic training plans. Every programme is tailored to the individual, shaped by goals, data, and unique needs, and delivered one-on-one with focused attention. We combine scientific rigour with holistic support, integrating training, wellness metrics, and performance analytics into a streamlined system. This ensures accurate, consistent guidance with a long-term perspective.
Our Commitments
• Excellence and professionalism in guidance, communication, and coaching.
• Empowering athletes with knowledge, tools, and confidence.
Your Commitments
• Open communication, honest check-ins, and full effort.
• Treat progress as a partnership: transparency, respect, and dedication are required.
At EVO, you follow your programme, not a generic plan, supported by a team committed to your full potential.
4. PACKAGE DETAILS
EVO CORE Package – All Inclusive
Pricing for South African Residents
R1,500 per month (exclusive of VAT)
Pricing for Non-Resident / International Clients
€150 per month (exclusive of applicable VAT or equivalent taxes in the Client’s jurisdiction of residence)
The EVO CORE Package is designed for athletes seeking high-performance, science-driven coaching with full support, real-time adjustments, and access to a sports scientist. This package integrates training, performance analysis, recovery strategies, and nutritional guidance into a single, structured coaching system.
What’s Included:
1. Personalized Coaching
One-on-one coaching led by a sports scientist and coach delivered online via TrainingPeaks. Plans are fully tailored to your goals, lifestyle, and performance data. Real-time adjustments based on ongoing feedback, wellness tracking, and performance metrics.
2. Training Plans
Weekly, periodised plans aligned with your current fitness, goals, and competition schedule. Adjustments made in response to training feedback, wellness trends, or schedule changes.
3. Performance Testing & Metrics
CORE field tests (e.g. sport-specific time trials, submax tests, power tracking, etc.) are included. Optional advanced lab testing (VO₂max, lactate threshold, blood biomarkers, etc.) can be requested: Client arranges and pays facility directly. EVO analyzes results and integrates into your training plan. Cost is not covered by EVO unless explicitly agreed. Tests are typically scheduled at onboarding and at the start of each mesocycle (~8–10 weeks), with flexibility based on the athlete’s needs. Results analysis includes training zones, performance trends, and actionable recommendations.
4. Data Analytics & Insights (Client-Initiated)
Comprehensive analysis of training, race, or recovery data. Actionable insights to guide plan adjustments and optimise performance.
5. Nutrition & Recovery Guidance (Client-Initiated)
Personalized fueling strategies for training and race day (e.g. carbohydrate intake per hour, timing, hydration, electrolytes). Recovery protocols to reduce fatigue, prevent injury, and improve adaptation. Not included: meal plans, calorie targets, weight-loss diets, or clinical nutrition guidance. Referral to a registered dietitian will be made if medical nutrition guidance is needed.
6. Race Strategy Support (Client-Initiated)
Individualized race plans including pacing models, fueling, and strategy guidance. Pre-race check-ins and post-race debriefs available upon client request.
7. Wellness Tracking (Client-Initiated)
Weekly monitoring of fatigue, stress, recovery, and overall well-being via questionnaires. Trends are analyzed to inform plan adjustments.
8. Check-In Calls (Client-Initiated)
Weekly calls to review progress, provide guidance, and adjust training. Can be scheduled via WhatsApp or other agreed formats.
9. Communication
Direct access to your sports scientist via WhatsApp or email. Response time: 24–48 hrs, Monday–Saturday.
10. Priority Support
CORE clients receive priority for scheduling, plan adjustments, and urgent race-week queries.
EVO LITE Package – Basic
Pricing for South African Residents
R1,000 per month (exclusive of VAT)
Pricing for Non-Resident / International Clients
€125 per month (exclusive of applicable VAT or equivalent taxes in the Client’s jurisdiction of residence)
The EVO LITE Package is ideal for athletes seeking structured coaching with essential guidance and accountability. It provides consistency and fundamental progress without the full analytics or high-touch support of the CORE Package.
What’s Included:
1. Personalized Training Plan
Delivered monthly, tailored to goals and available training time. Focus on building fitness foundations, consistency, and progressive overload. Delivered online via TrainingPeaks.
2. Performance Testing & Metrics
Basic field tests and self-reported metrics for tracking progress. Limited optional testing available at client request (arranged and paid directly by the client).
3. Data Analytics & Insights (Client-Initiated)
Feedback on training trends and performance. Used to inform monthly plan updates.
4. Communication
Support via WhatsApp or email, response within 72 hours, Monday–Friday. Focused on routine questions, accountability, and basic guidance.
5. Community Access
Connection to like-minded athletes for motivation and accountability.
6. Check-In Calls (Client-Initiated)**
Monthly progress call to review training, wellness, and updates to the next cycle.
7. Limited Flexibility
Schedule changes or custom requests must align with the monthly update schedule. No last-minute adjustments are available due to the structured plan cycle.
Add-On Services (Optional, Client-Paid)
• Lab-Based Performance Testing: POA
• Race/Event Data Analytics: R1,000/event (Included for CORE clients)
• Race Assistance (On-Site): POA
• EVO Performance Apparel: Pricing varies & when available
• Wellness Tracking: R200/month
Important Note on Pricing
All prices are residency-based. Full terms, including VAT treatment, Residency Declaration requirements, verification rights, and consequences of misrepresentation, are set out in clause 11.6.
5. COMMUNICATION GUIDELINES
Channels: WhatsApp, email, TrainingPeaks app.
Response Times
• CORE: 24–48 hrs, Mon–Sat; high-priority messages (race week) prioritized.
• LITE: 72 hrs, Mon–Fri; routine support only.
Office Hours
• Mon–Fri: 08:00–17:00
• Sat: 08:00–14:00 (CORE only)
• Sun/Public holidays: No routine support unless pre-arranged.
Emergency Protocol: Client-initiated urgent messages (race week or injuries). CORE prioritized; LITE follows office hours.
6. TRAINING PLAN ADJUSTMENTS
EVO CORE Package
CORE clients receive flexible and responsive plan management to support high-level performance.
• Adjustment Frequency: Training plans are updated weekly, with real-time modifications when necessary.
• Communication Requirements: Schedule changes should be communicated at least 24 hours in advance whenever possible.
• Last-Minute Changes: Last-minute adjustments are allowed for CORE clients; however, they are not recommended, as they may compromise training quality and planning.
• Limits on Custom Requests: No formal limits, custom requests and rescheduling are supported within reason, depending on coach availability and workload.
EVO LITE Package
LITE clients receive structured and consistent planning with limited modification frequency.
• Adjustment Frequency: Training plans are updated monthly, with updates incorporated into the next cycle.
• Communication Requirements: Schedule changes must be communicated during the previous week to be included in the next plan update.
• Last-Minute Changes: Last-minute changes are not available for LITE clients due to the monthly planning structure.
• Limits on Custom Requests: No strict limits, but requests must align with the monthly update schedule and may not be actioned immediately.
7. CHECK-INS & ACCOUNTABILITY
Regular check-ins play an essential role in ensuring progress, maintaining accountability, and allowing your coach to make informed adjustments. Check-ins help us understand how you are responding to training physically, mentally, and emotionally.
Frequency of Check-ins
CORE Package
• Weekly check-ins (client-initiated)
• Ideal for monitoring performance trends, recovery, and training load
LITE Package
• Monthly check-ins (client-initiated)
• Focused on broader progress updates and monthly plan adjustments
Check-in Format
Clients may check in using:
• WhatsApp voice notes or text messages (for updates or quick questions)
• Scheduled calls (ideal for deeper discussions, race strategy, or detailed reviews)
• Forms or questionnaires (sent at the coach’s discretion when more structured information is required through TrainingPeaks, WhatsApp, Google Forms or Microsoft Forms)
All check-ins must follow the communication guidelines outlined earlier regarding office hours and response times.
Information Required During Check-ins
To ensure accurate, high-quality coaching adjustments, clients are expected to provide clear and honest updates. Standardized questions may be used at the coach’s discretion and may include but are not limited to:
• How would you rate your training this week (0–10)?
• How is your body feeling? Any fatigue, soreness, or niggles?
• How has your mental stress or overall load been recently?
• How satisfied are you with your coaching and progress right now?
• How have your sleep, nutrition, and recovery habits been this week?
Providing complete and accurate information ensures your program stays individualized, aligned with your goals, and safe.
8. NUTRITION SUPPORT GUIDELINES
Our nutrition support is performance-focused and designed to optimise fueling for training and racing. We do not provide meal plans, diet plans, calorie targets, or clinical nutrition advice.
What We Can Provide
• Training and race-day fueling guidance (e.g. carbs/hour, timing, hydration, electrolytes).
• Practical race fueling plans (e.g. fluids, gels, electrolytes, timing).
• Evidence-based guidance around exercise to support performance and recovery.
• Opportunity to ask sport-specific fueling questions.
What We Do Not Provide
• No meal or diet plans.
• No calorie prescriptions.
• No weight-loss or body-composition diets.
• No medical or clinical nutrition support.
Referral to Dietitian
We refer clients to a registered dietitian if they need:
• A meal/diet plan
• Nutrition for a medical condition
• Weight-management or specialised dietary support
9. PERFORMANCE TESTING & DATA ANALYSIS
Our approach to testing is designed to track progress, guide training decisions, and support evidence-based programming.
What’s Included
• Field tests relevant to your sport (e.g. time trials, power tests, submax tests) are included for CORE clients and used to update training zones and monitor progress.
• All collected data is analysed by your coach, and results are integrated into your training plan.
Optional Testing
• Lab-based tests (e.g. VO₂max, lactate threshold, blood biomarkers, body composition, etc.) are optional add-ons.
• Clients arrange and pay the testing facility directly. EVO will interpret the results and adjust training accordingly.
Frequency
• Typically field tests are used at onboarding with EVO, then at the start of each mesocycle or when useful for training progression. Frequency is flexible and adapted to the athlete’s needs.
10. RACE SUPPORT
What’s Included
• Race-week check-ins: Available on a client-initiated basis for final adjustments and confidence building.
• Post-race debriefs: Optional reviews to discuss outcomes and key takeaways.
Strategy & Pacing
• Race strategy sessions and pacing guidance are provided only upon client request and when agreed upon with the EVO coach.
• Not formal pacing, but informed advice based on science and your training data.
11. PAYMENT, BILLING & CANCELLATION POLICIES
Our billing policies ensure clarity, fairness, and smooth service delivery for all clients.
Payment Terms
• Monthly coaching fees are due before the start of each training month.
• Training plans and services are only released once payment has been received.
• Payments may be made via EFT, debit order, or PayStack subscription.
Late Payments
• If payment is not received within 7 days of the billing date, services may be paused.
• After 7 days, access to coaching may be suspended.
• After 30 days of non-payment, the membership may be terminated.
Cancellations & Changes
• Clients must provide one full calendar month’s written notice to cancel, downgrade, or upgrade their package.
• The final payment is due one month prior to the agreed termination date.
• Package changes take effect at the next billing cycle.
Refund Policy
Payments are non-refundable, except in the following cases:
• EVO terminates the coaching agreement – a pro-rated refund will be issued.
• A client cannot continue due to a documented medical condition – a pro-rated refund may be considered upon review.
**Additional Fees**
Any additional costs (e.g. testing fees, lab assessments, facility fees, equipment) are the client’s responsibility and are not covered by EVO.
11.6 Geographic and Residency-Based Pricing**
11.6.1 EVO applies residency-based pricing for all Services. This pricing model is based on legitimate commercial and regulatory factors, including differences in the cost of service delivery (such as international payment processing fees, foreign exchange costs, time-zone support, and regulatory compliance), local market economic conditions, and the regulatory environment in which the Services are consumed. The model also supports broader accessibility of professional sports science services within South Africa while enabling sustainable operations for international clients.
11.6.2 South African Residents shall be charged the rates published in South African Rand (ZAR) as set out in clause 4 (Package Details).
11.6.3 Non-Resident Clients shall be charged the rates published in Euro as set out in clause 4 (Package Details): €150 per month for the CORE Package and €125 per month for the LITE Package. These rates are determined with reference to international market positioning and the higher costs associated with delivering Services across borders.
11.6.4 All prices are quoted exclusive of applicable Value Added Tax (VAT) and any other taxes or duties. VAT and taxes shall be applied strictly in accordance with applicable law as follows:
(a) South African Residents: The standard rate of VAT (currently 15%) shall be charged and accounted for by EVO.
(b) Qualifying Non-Resident Clients: Services may be zero-rated for South African VAT purposes where the requirements of section 11(2)(l) of the Value-Added Tax Act 89 of 1991 (as amended) are satisfied, subject to EVO receiving and retaining satisfactory documentary proof of non-residency and confirmation that the Services are not rendered to any person physically present in South Africa at the time of supply.
(c) Clients residing in the European Union or other jurisdictions: Applicable destination-based VAT or equivalent taxes shall be charged in accordance with the laws of the jurisdiction in which the Client resides and consumes the Services. EVO reserves the right to adjust the invoiced amount to comply with such obligations.
11.6.5 At the time of onboarding, every Client (or the Parent or Legal Guardian where the Athlete is under 18 years of age) must complete a Residency Declaration. The Client warrants that the Residency Declaration is true, accurate, and complete, and that the Services will be primarily used and consumed in the declared country of residence.
11.6.6 EVO may, at any time and in its sole discretion, request reasonable proof of Residency. Such proof may include, but is not limited to, a copy of a valid identity document, passport, utility bill, or bank statement showing the billing address. The Client must provide the requested proof within seven (7) business days of EVO’s request.
11.6.7 If a Client’s Residency Declaration is incorrect, incomplete, or misleading, or if the Client fails to provide requested proof of Residency within the timeframe in clause 11.6.6:
(a) EVO may immediately re-price the Services at the correct rate applicable to the Client’s actual Residency, with retrospective effect from the date of the incorrect declaration;
(b) EVO may suspend or terminate the Services immediately without any refund of prepaid fees;
(c) The Client shall be liable for any additional VAT, taxes, costs, penalties, or charges incurred by EVO as a direct result of the incorrect or unverified declaration; and
(d) Such conduct shall constitute a material breach of this Agreement.
11.6.8 The pricing differentiation applied by EVO is based solely on the objective criterion of Residency and the commercial and regulatory factors set out in this clause 11.6. It is not applied on any prohibited ground of unfair discrimination under section 9 of the Constitution of the Republic of South Africa, the Promotion of Equality and Prevention of Unfair Discrimination Act 4 of 2000, or section 8 of the Consumer Protection Act 68 of 2008.
11.6.9 EVO reserves the right to review and adjust its geographic pricing model from time to time. Any material changes will be communicated in writing to affected Clients and will apply only to new subscriptions or renewals commencing after the effective date of the change, unless otherwise agreed in writing.
11.6.10 This clause 11.6 shall survive the termination or expiry of this Agreement for the purpose of any re-pricing, tax adjustment, recovery of amounts due, or enforcement of any rights or obligations arising from an incorrect Residency Declaration.
12. CLIENT RESPONSIBILITIES
These expectations help ensure progress, safety, and a productive coaching relationship. Clients are responsible for:
• Completing/Sign all onboarding requirements, including:
o Waivers & Liability Agreements
o Needs Analysis & PAR-Q questionnaires
o Payment setup and agreement (EFT or PayStack)
o TrainingPeaks account setup and device connection
• Communicating schedule changes early, as all adjustments are client-initiated.
• Logging workouts accurately and ensuring training devices sync correctly.
• Informing EVO immediately of injuries, health concerns, or significant lifestyle changes.
• Completing the Residency Declaration accurately at onboarding and notifying EVO promptly of any change in country of residence.
• Committing to the programme, completing check-ins, and engaging honestly with the coaching process.
13. COACH RESPONSIBILITIES
Your coach commits to providing:
• Professional, evidence-based coaching tailored to your goals.
• Timely communication within the response-time limits of your package.
• Regular monitoring of training data, wellness trends, and progress.
• Safe, appropriate training prescription based on best practice.
• Respectful, supportive, and ethical conduct at all times.
• Referrals to appropriate professionals (such as physicians, physiotherapists, dietitians) when needed.
14. BOUNDARIES & RESPECT POLICY
To maintain a healthy, professional coaching environment:
• Communication must remain respectful at all times.
• No late calls or messages beyond agreed office hours.
• Personal contact details must not be used for purposes outside coaching.
• Repeated boundary violations may result in warnings, paused services, or termination of the coaching agreement.
• POPIA compliance.
15. HEALTH & MEDICAL DISCLAIMER
To ensure safety and clarity:
• EVO coaches are not medical doctors, physiotherapists, or dietitians.
• Clients must disclose all injuries, medical conditions, or medication changes.
• Clients exercise at their own risk and must use equipment safely.
• EVO may request medical clearance from a licensed healthcare provider when necessary.
• Any condition requiring medical, physiotherapy, or dietetic intervention will be referred to the appropriate professional.
16. WAIVER, RELEASE OF LIABILITY, AND PAYMENT AGREEMENT
EVO Exercise Science (Pty) Ltd 2026/153412/07
Director: James Allan, South Africa, 7600
Email: james@evoexsci.com | Tel: +27 65 241 5521
WAIVER, RELEASE OF LIABILITY, INDEMNITY & PAYMENT AGREEMENT
I, ______________________________________ (“the Client”), hereby enter into this agreement with EVO Exercise Science, owned and operated by James Allan (“the Trainer”).
For the purposes of this agreement, “the Trainer” refers to James Allan, and/or any qualified coach or sports scientist employed or contracted by EVO Exercise Science, who may provide services directly or under the supervision of James Allan.
By signing this document, I acknowledge, understand, and agree to the following:
1. Assumption of Risk
1.1 I understand that participation in exercise training, physical conditioning, and related activities (“the Services”) involves inherent risks, including but not limited to physical injury, illness, muscular strain, cardiovascular events, disability, or death.
1.2 I confirm that I voluntarily choose to participate in these activities and that I accept all associated risks, whether foreseeable or unforeseeable.
1.3 I acknowledge that it is my responsibility to consult a medical practitioner before beginning any exercise program and to disclose any relevant injuries, illnesses, or medical conditions.
2. Release of Liability
2.1 To the fullest extent permitted by South African law, I hereby release, discharge, and hold harmless EVO Exercise Science, the Trainer, employees, contractors, agents, successors, and assigns from any and all claims, losses, damages, liabilities, demands, or causes of action arising out of or related to my participation in the Services.
2.2 This release includes injuries or damages arising from negligence (excluding gross negligence or wilful misconduct), accidents, equipment failure, or any condition of a training venue.
3. Indemnity
3.1 I agree to indemnify and hold harmless EVO Exercise Science and the Trainer against any claims, demands, legal costs, or liabilities brought by any third party as a result of my actions, participation, or failure to follow instructions.
3.2 This indemnity applies to all training sessions, consultations, communications, and related services.
4. No Medical Advice
4.1 I understand that the Trainer is not a medical doctor, physiotherapist, dietitian, or other regulated healthcare practitioner.
4.2 All exercise guidance, training prescriptions, and performance recommendations are provided for general fitness and performance purposes only and do not constitute medical treatment or medical advice.
4.3 The Trainer may request medical clearance at any time, and I agree to obtain and provide it when requested.
5. Payment, Billing & Cancellation
5.1 Payment Terms
• Monthly coaching fees are due before the start of each training month.
• Programs, updates, and coaching services will only be released once payment has been received.
• Payment may be made via Debit Order, Subscription through PayStack or by EFT.
5.2 Late or Non-Payment
• Services may be paused if payment is more than 7 days late.
• Services may be terminated after 30 days of non-payment.
• No training will be delivered during a suspension.
5.3 Cancellation
• The Client must provide one full calendar month’s written notice to terminate coaching services.
• The final payment is due one month before the confirmed termination date.
5.4 Refunds
Payments are non-refundable, except:
a. If EVO Exercise Science terminates the Services early, a pro-rated refund will be issued.
b. If the Client is unable to continue due to a documented medical condition, a pro-rated refund may be considered upon written request and submission of supporting documentation.
5.5 Additional Fees
I understand that additional expenses, including facility fees, laboratory testing, equipment costs, or third-party services, are my responsibility and are strictly non-refundable.
6. Governing Law
This Agreement is governed by the laws of the Republic of South Africa. Any dispute arising from this Agreement shall be handled in accordance with South African legal procedures and jurisdiction.
Acknowledgement
By signing below or via the digitally accepted form titled "Onboarding EVO Athlete Needs Analysis & PAR-Q" available at 'https://forms.gle/aL7xoxQkr7qhE2R97', I confirm that:
• I have read and fully understand this Agreement.
• I am signing it voluntarily and without coercion.
• I understand the rights I am waiving and the obligations I am accepting.
• This Agreement is binding upon my heirs, executors, administrators, and assigns.
Client Full Name:___________________________________________
Client Identity Number: _______________________________________
Country of Issue: ____________________________________________
Signature: _________________________________________________
Date: _________________________________________________
End of Document – Version 1.3